One up for the little guys...so far

How come there are always problems when you deal with big corporate companies? Sunday is our day off and so having a beautiful day we drove to Mildura to check out the area. The drive was very straight, one lane, with plenty of semi-trailers, and washed out parts of the road from all the rain up here. Put all those elements together and we have a very, very serious bullet/crack in our windscreen 5cm wide with little shards of glass coming off. So, we say “this is fine, we have comprehensive insurance with unlimited windscreen repair” and with a call to NRMA, the lady on the phone explains that all will be looked after and O’Brian will be in contact with us very shortly to organise a time and place. We were getting excited as they called back within 5 mins..yay!! the system works. But, they did explain that there was no O’Brian store in Mildura however, there was a representive worker that is used for Sunday and emergency work locally. So after an hour we’re not so excited as the lady from O’Brian stated that the rep worker wasn’t answering his phone. It was getting later and later in the arvo we still didn’t know whether the windscreen was going to get fixed so we arranged with O’Brian to have someone come out to the farm later in the week. Tuesday comes and the rep called firmly stating that under no circumstances would he drive the 1 hour trip to Robinvale because he apparently didn’t have the time nor the man power to do so. So now we are getting really pissed off; why do we have to drive the hour costing $50 in diesel plus taking a day off work with an opportunities cost of up to $150 because the rep didn’t answer HIS phone. We did some serious bitch’n to O’Brian who didn’t want anything to do with us saying it was now our problem to fix; so we did. NRMA was the next call up and luckily got a lovely lady who actually understood us and organised extra payment for the rep to come out and fix the windscreen.

ONE UP FOR THE LITTLE GUYS!

GLORY, GLORY, GO TEAM BRUCE

GLORY, GLORY, GO TEAM BRUCE

GLORY, GLORY, GO TEAM BRUCE

CAUSE YOU AIN’T GUNNA F#@K WITH US NO MORE

May I say that the windscreen has not been fixed yet...Wait until Tuesday FOR MORE ISSUES